Support & FAQ
Answers to your questions.
Two contacts, two types of enquiries: the Information Service before purchase and Customer Service after an order.
Frequently asked questions
Quick access to useful information.
Who should I contact about a product?
The Information Service answers questions about pricing, specifications, availability, and feasibility before purchase.
Who should I contact after placing an order?
Customer Service handles order or project follow-up, delivery, after-sales service (SAV), and complaints.
Can you assess a solar project?
Yes. An initial assessment helps us understand your site, usage, and the factors to consider before proposing a solution.
How do I request a quotation?
Describe your needs, project location, and preferred timeframe. We will direct you to the right contact once the contact channel is activated.
Which email address should I use?
For general or product enquiries, email info@snstech.fr. For a quotation, use devis@snstech.fr. For an order or project follow-up, email serviceclient@snstech.fr. For after-sales service (SAV), use sav@snstech.fr.